Studying a certificate in Information Technology – Technical Support at an entry level is a crucial step for anyone looking to start a career in the IT industry. This qualification provides foundational knowledge and practical skills in troubleshooting, maintaining, and supporting computer systems and networks. It covers essential topics such as hardware and software installation, network configuration, and customer service techniques. By gaining these competencies, individuals can effectively address technical issues, support end-users, and ensure smooth IT operations within an organisation. This certificate not only opens doors to various entry-level IT roles but also lays the groundwork for further professional development and specialization in the ever-evolving field of information technology.

Qualification specifications

SAQA ID#: 78964

NQF level: 4

Credits: 163

Duration:  12 months

Accreditation body: Quality Council for Trade and Occupation (QCTO)

English and Mathematics at NQF level 3.

The ability to use a personal computer competently.

Occupation function

Someone who has studied Information Technology – Technical Support at an entry level typically takes on roles that involve maintaining and troubleshooting computer systems and networks.

The programme is divided into six modules covering the following:

1. Effective communication and problem solving skills
2. Computer systems and the use of computer technology in business
3. Computer Technology Principles
4. Effective team work
5. Materials and equipment for technology purposes
6. Hardware and Infrastructure support for office products

The programme consists of:

• Facilitator led online knowledge modules
• Facilitator led online practical modules
• Final Integrated Summative Assessment (exam)

Vertical Articulation

This qualification will allow the qualified learner to progress to further qualifications either in Systems Support or other IT domains, or in other related industries where IT is a key component.

Email: skills@regenesys.net