Embark on a Comprehensive Journey Through IT Service Management Excellence. Welcome to the ITIL® 4 Foundation course, a cornerstone in IT service management that equips you with the knowledge and skills to navigate and excel in the ever-evolving IT landscape. This course is designed for those seeking to understand the ITIL® framework and its applications, ensuring your services meet the changing demands of organisations and customers.

The ITIL® 4 Foundation course is not just a training programme; it’s a comprehensive journey into the world of IT service management. Offering deep insights and practical skills essential for managing and improving IT services in any organisation. Dive into the core elements of ITIL® 4, including the service value system and service value chain.

Learning Methodology

Combines academic rigor with practical case studies and real-life scenarios, facilitated by experienced ITIL® experts.

Who Should Attend

This course is ideal for IT professionals, service managers, and anyone involved in the design, delivery, and improvement of IT services. Beneficial for those looking to adopt ITIL® within their organisation.

Programme Fees:

The course fee includes all training materials, exam fees, and certification.
R 9 900

The course spans 2 intensive days, including interactive sessions, case studies, and group discussions, culminating in the ITIL® 4 Foundation exam.

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

• Type of questions: Multiple Choice.
• Duration: 60 Minutes.
• Material Allowed: None, this is a ‘closed book’ exam.
• Number of marks: 40, worth 1 mark each.
• Pass Mark: You will need to get 26 questions correct (65%) to pass the exam.

Programme Outcomes:

Upon completion, you will have a thorough understanding of the ITIL® 4 framework, ready to apply these principles to enhance IT service management in your organisation.

Email: ce@regenesys.net